The buyer wins
The auction closes. A private checkout link becomes available to the winner.
Track payment after the sale.
Connect live purchases to Shopify checkout. Set payment deadlines, remind unpaid buyers and use eligible second-chance offers when a winner does not pay.
Payment through Shopify checkout
Auction winners receive a private checkout link once it is ready. Shoppers complete payment through Shopify checkout, with shipping and tax where applicable.
Winning a bid, claiming a fixed-price item or having an offer accepted does not charge the shopper automatically. Check payment status before treating the purchase as paid.
A checkout window you control
Set how long buyers have to pay before their checkout link expires. Prepare the rule before the show so payment follow-up has a clear deadline.
Saved account defaults apply to new drafts. Existing shows keep their own rules, and a show can use its own override.
Reminders before the deadline
Choose when unpaid buyers receive reminders before their checkout window expires. Track outstanding purchases alongside paid sales.
Second-chance buyers can use the same reminder settings as winners, or a separate schedule. Reminder settings do not turn an unpaid purchase into a paid order.
Second-chance offers
Recovery starts after the unpaid winner’s checkout window expires. Eligible backup buyers can then receive an opportunity to buy.
Enable automatic recovery and choose its pricing rules, or use the supported recovery controls for eligible purchases. Paid purchases cannot be offered again.
- Recovery depends on the purchase and buyer eligibility.
- A second-chance buyer still needs to complete checkout.
Orders and follow-up in Shopify
Manage fulfillment through your Shopify order process. Review the app’s purchase and payment state when deciding what still needs attention.
Customers can find their purchases and available payment actions in the Stores on Live customer account page. Add that page during account setup.
Explore customer accountsFrom winning bid to paid order.
The buyer pays
The shopper completes Shopify checkout within the payment window. Review the confirmed payment state.
You fulfill or recover
Fulfill paid orders in Shopify. If the window expires unpaid, follow the eligible recovery process.
A sold label in the public event room is not proof of payment. Use the purchase’s payment status to decide the next action.
Questions
Do shoppers pay inside the live video?
They complete payment through Shopify checkout. The event room presents the sale; the private checkout handles payment.
Are auction winners charged automatically?
No. Winners must complete checkout. A winning bid alone does not confirm payment.
Can I set the payment deadline?
Yes. Set the checkout window in your payment rules. Account defaults apply to new drafts; each show keeps its own settings.
When does recovery begin?
After the winner’s checkout window expires unpaid. Recovery also depends on the current purchase state and eligible backup buyers.
Can second-chance buyers get reminders?
Yes. They can share the winner reminder settings or use a separate reminder schedule.
Where do I manage shipping and fulfillment?
Use your Shopify order process. Shipping and tax are handled through the applicable checkout settings.