Privacy Policy

StoresOnLive ("we", "us") operates StoresOnLive, a Shopify application for live commerce. This policy describes how we handle personal data across our services.

From Merchants — shop domain, store name, merchant email, and connection details provided through Shopify OAuth.

From Customers — name, email, Shopify customer ID, transaction and order details, live session participation, chat messages, and bidding activity.

Automatically — device and browser information, IP addresses, usage analytics, cookies, and similar technologies used for sessions, preferences, analytics, and service functionality.

We use personal data to operate and improve our services — including creating and processing orders, managing live selling sessions, facilitating checkout and payment, sending transactional communications, managing inventory, analyzing usage, and meeting legal obligations.

We may use personal data for any purpose compatible with the context in which it was collected.

We may share data with:

· Shopify — as required to operate on the platform
· Service providers — hosting, analytics, email, payments, AI/ML services
· Merchants — customer data is shared with the relevant merchant
· Legal — when required by law or legal process
· Business transfers — in connection with mergers, acquisitions, or asset sales

We do not sell personal data.

We use first-party and third-party cookies and similar technologies for authentication, preferences, analytics, advertising measurement, and feature functionality. Third-party services (such as analytics and advertising platforms) may set their own cookies when you interact with our services.

You can manage cookies through your browser settings — disabling them may affect how the app works.

We keep data as long as reasonably necessary to provide our services and meet legal obligations, then delete or anonymize it. Upon app uninstallation, we process shop data deletion per Shopify's requirements.

We protect data with encryption in transit and at rest, access controls, and security monitoring. No system is perfectly secure — we cannot guarantee absolute security.

Depending on your location, you may request access, correction, deletion, restriction, portability, or object to processing of your data. Contact hello@storesonlive.com — we respond within 30 days.

Our services may process data globally. By using them, you acknowledge data may be transferred to other jurisdictions.

We do not direct services to individuals under 16 or knowingly collect their data.

We may update this policy and will notify merchants of material changes. Continued use constitutes acceptance.

StoresOnLive — hello@storesonlive.com